Job satisfaction improvements at Leicester confectionery site
At Raisio, a group-wide employee satisfaction survey is conducted every two years. The results help develop operations and improve job satisfaction.
In 2015, the survey showed that the confectionery site in Leicester UK had some problems related to job satisfaction. In 2014, the Skegness site was closed and its production was partly transferred to Leicester. Although the transfer was carefully planned, there were some unexpected events. The problems were dealt with quickly, and we realised that more emphasis should be placed on the induction to make sure that everyone is familiar with the new equipment.
According to the survey findings, a key factor affecting employee satisfaction in Leicester was the organisation of production management. To reorganise production management, a team leader and a production engineer were appointed for every shift. This way, team leaders would have enough time to concentrate on supervisory responsibilities while engineers focus on technical matters. Two new engineers were hired in order to provide technical expertise also for night shifts. These measures were taken in order to improve workplace safety and operational quality. With the renewed shift system, employees have been more engaged and motivated.
To streamline production processes, we decided to make the facilities more functional. We started with ventilation, flooring and drainage, and the project was completed at the beginning of 2016.
Improvement proposals found in the job satisfaction survey had an important role in the development of the Leicester site.